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Privacy Policy for Richmond Hill Dental (TW10PRAC LTD)

At Richmond Hill Dental, operated by TW10PRAC LTD, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

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1. Information We Collect

We collect and process personal data necessary to provide you with optimal dental care and services. The categories of data we process include:

  • Personal Identification Data: Name, address, date of birth, contact details.

  • Health Information: Medical and dental history, treatment records, X-rays, and clinical notes.

  • Financial Data: Payment details, insurance information.

  • Communication Data: Correspondence records, appointment reminders, and feedback.

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2. Purpose of Data Processing

Your personal data is used for the following purposes:

  • Provision of Dental Care: To deliver safe and effective dental treatments.

  • Appointment Management: Scheduling, reminders, and cancellations.

  • Billing and Payments: Processing payments and insurance claims.

  • Legal Compliance: Adhering to regulatory and legal obligations.

  • Communication: Informing you about practice updates, services, and health advice.

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3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Obtained when you register with our practice.

  • Contractual Necessity: To fulfill our agreement in providing dental services.

  • Legal Obligation: Compliance with applicable laws and regulations.

  • Legitimate Interests: For practice management and service improvement.

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4. Data Sharing and Disclosure

We treat your personal data with confidentiality and will only share it when necessary:

  • Healthcare Providers: Referrals to specialists or other healthcare professionals with your consent.

  • Third-Party Service Providers: Entities that process data on our behalf (e.g., payment processors) under strict data protection agreements.

  • Legal Authorities: When required by law or to protect vital interests.

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5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, encryption, and regular security assessments.

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6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined and in accordance with legal requirements. Patient records are typically kept for a minimum of 11 years or until age 25, whichever is longer.

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7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Correct any inaccurate or incomplete data.

  • Erasure: Request deletion of your data where applicable.

  • Restriction: Limit the processing of your data in certain circumstances.

  • Data Portability: Receive your data in a structured, commonly used format.

  • Objection: Object to the processing of your data based on legitimate interests.

To exercise these rights, please contact us using the details provided below.

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8. Cookies and Website Data

Our website uses cookies to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

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9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, notified to you via email or other communication channels.

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10. Contact Us

For questions, concerns, or to exercise your data rights, please contact our Information Governance Lead:

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If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

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We are dedicated to ensuring the confidentiality and security of your personal data and appreciate your trust in our services.

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